POlicies

Salon Policies

Good Hair Collective® strives to accommodate clients of all abilities.
Clients with accessibility needs are encouraged to contact the salon in advance so appropriate arrangements can be made.

Client personal information and payment details are handled with care and stored securely.
Good Hair Collective® does not sell or share client information with third parties except as required to process payments or comply with legal obligations.

Client communication may occur via text message, email, or verbal discussion.
Verbal conversations, including phone calls and in-person discussions, may be recorded with the client’s knowledge and consent, where permitted by law, for training, quality assurance, and documentation purposes.
Clients will be informed prior to any recording and may decline recording in accordance with applicable Maryland law.

Clients must disclose any allergies, sensitivities, medical conditions, or relevant health concerns prior to receiving services.

By receiving services, clients acknowledge that salon services carry inherent risks and voluntarily assume responsibility for those risks.

To the fullest extent permitted by Maryland law, clients agree to release and hold harmless Good Hair Collective®, its owners, employees, agents, and representatives from claims arising out of services provided, except in cases of gross negligence or willful misconduct.

Good Hair Collective® reserves the right to decline services if a client’s health or scalp condition makes a service unsafe.

Good Hair Collective® is committed to maintaining a respectful, inclusive, and emotionally safe environment.

Discriminatory, derogatory, aggressive, or disrespectful behavior will not be tolerated.
Clients who engage in inappropriate conduct may be asked to leave the salon and will be charged the full scheduled service amount.
Good Hair Collective® reserves the right to refuse or discontinue service when necessary to protect the safety, comfort, and well-being of clients and staff, in accordance with applicable law.

A 50% non-refundable deposit is required to schedule all new hair extension installation appointments.
The remaining balance for extension services, including installation and styling, is due on the day of the appointment.
Deposits are applied toward the total cost of services and hair.
All deposits are non-refundable, including in the event of cancellation or rescheduling outside the cancellation window.
Any estimates or quotes provided prior to installation are valid for 30 days from the date they are given.
Quotes are estimates only and may change if additional hair, time, or services are required.
Hair purchases and deposits are final sale.
New extension clients who cancel more than 48 hours prior to their scheduled appointment may take home any hair or products purchased.

Any concerns or requests for adjustments must be communicated within 7 days of the original service date.
Minor adjustments (generally under one hour) will be evaluated on a case-by-case basis.
Adjustments requiring more than two hours will incur additional charges.
There are no refunds for services performed.

Clients arriving more than 15 minutes late may not be able to receive their full service.
At the discretion of the artist, the appointment may need to be rescheduled or considered a no-show.
If any portion of the service is performed, clients agree to be charged for the entire scheduled appointment time, regardless of arrival time or services completed.

Appointments canceled or rescheduled with less than 48 hours’ notice will result in a charge of 50% of the scheduled service cost.
Appointments canceled or rescheduled with less than 24 hours’ notice, same-day cancellations, or no-shows will result in a charge of 100% of the scheduled service cost.

Charges are calculated based on:

The number of hours booked.
The hourly rate of the scheduled artist, as listed on our website at the time of booking.

Appointments are reserved specifically for each client, including preparation time that directly impacts our artists’ schedules.

Appointment reminders may be sent as a courtesy approximately 72 hours in advance; however, clients are responsible for managing their own appointments.

A minimum of 48 hours’ notice is required to cancel or reschedule an appointment.

A valid credit card is required to book an appointment.
By scheduling an appointment, clients authorize Good Hair Collective® to charge the card on file in accordance with the policies outlined below.

Credit cards may be charged for cancellation fees, no-show fees, late cancellations, deposits, hair purchases, and other charges permitted under these policies.