• I communicate openly and honestly about what is achievable with a client's hair, considering their hair type, condition, and the desired outcome, to set realistic expectations from the start.

• I provide clear explanations of the services, techniques, and products I am using or recommend, ensuring clients are well-informed and comfortable with the process.

• I discuss pricing upfront, avoiding any hidden costs or surprises, to ensure my clients understand the value of the services they are receiving.

• I share my professional opinion and advice candidly, even if it means recommending against a service that might not achieve the client's desired result or could potentially harm their hair.

• I admit when I don't have an answer or solution and take steps to find it, showing my commitment to my client's satisfaction and my own professional growth.

• I acknowledge and rectify my mistakes, understanding that owning up to errors with honesty and seeking solutions is crucial for maintaining trust and credibility with my clients and team.

• I respect my clients' time and preferences, ensuring I am always punctual for appointments and attentive to the details they share about their desired outcomes.

• I commit to ongoing education and skill enhancement, recognizing that staying informed about the latest techniques, trends, and products is essential for providing my clients with the best service and advice.

• I communicate proactively and clearly with clients and colleagues to avoid misunderstandings and ensure a harmonious and efficient working environment.

• I manage client expectations realistically, providing honest assessments and professional advice to achieve results that align with their hair's condition and personal style while being practical about what can be achieved.

• I maintain a high standard of hygiene and cleanliness, ensuring myself, my workstation, my tools, and the salon environment are clean and sanitized, recognizing the importance of health and safety for clients and staff.

• I dress appropriately and conduct myself professionally, understanding that my appearance and demeanor reflect on the salon and influence how clients perceive the quality of service.

• I stay punctual and respect the time of my clients and colleagues, acknowledging that effective time management is key to the smooth operation of the salon and ensures a positive experience for everyone involved.

• I handle feedback and criticism constructively, viewing it as an opportunity to grow and improve my skills while fostering positive relationships with clients and colleagues through open and respectful communication.

• I adhere to a consistent schedule, ensuring I am always on time for my appointments and managing my bookings efficiently to honor the time commitments made to clients and colleagues.

• I maintain a focused approach to my work, dedicating my full attention to each client during their appointment to provide the highest quality of service without distractions.

• I rigorously follow salon policies and industry standards, understanding that compliance with health, safety, and professional guidelines is non-negotiable for ensuring a safe and reputable workplace.

• I set personal and professional goals, actively working towards them through continuous learning, practice, and self-improvement to enhance my skills and contribute positively to the salon's reputation.

•I manage my resources wisely, including time, tools, and products, to ensure I deliver exceptional service while being mindful of waste and efficiency.

• I actively share my work and knowledge on social media platforms. I use these channels to showcase my skills, the latest trends, and before-and-after transformations, reaching potential clients and establishing my expertise in the beauty industry.

• I engage with my followers by providing valuable content, such as hair care tips, styling tutorials, and product recommendations, to build trust and rapport with my audience, encouraging them to seek my services in the salon.

• I collaborate with other professionals and brands within and outside the salon environment to expand my network and influence.

• I listen to and incorporate client feedback, showing that I value their opinions. I am dedicated to evolving my craft to meet their needs and preferences, fostering loyalty and word-of-mouth referrals.

• I stay informed about the latest trends and innovations in hair care and styling, positioning myself as a trendsetter in the salon and on social media, inspiring clients and peers with creative ideas and cutting-edge techniques.

• I uphold the standards and values of Good Hair Collective, ensuring my work and behavior reflect the salon's commitment to excellence, inclusivity, and sustainability, fostering an environment where all clients feel welcomed and valued.

• I actively participate in team meetings and training sessions, recognizing that continuous learning and collaboration are key to maintaining the high-quality service and innovative techniques Good Hair Collective is known for.

• I contribute to the salon's goals and vision by not only meeting my individual performance targets but also by supporting my colleagues, sharing knowledge, and working collectively towards the success and growth of the salon.

• I communicate openly and effectively with clients and colleagues, listening to their needs and preferences, providing expert guidance, and maintaining transparency to build trust and strengthen relationships within the Good Hair Collective community.

• I leverage the GHC’s social media and other marketing tools in alignment with the salon's branding strategy to showcase our work, share our culture, and attract a diverse clientele, thereby expanding our reach and reinforcing Good Hair Collective's reputation as a leading salon.